1/21/2024 0 Comments Hospital compare star ratings 2021![]() Participation in Hospital Compare significantly expands VAâs outreach to Veterans and their families and offers direct comparisons of our facilities with private sector counterparts. VA has adopted healthcare transparency as a strategy to enhance public trust and to help Veterans make informed choices about their health care. Approximately 50 percent of Veterans enrolled in the VA healthcare system are eligible for Medicare and therefore have some choice in how and where they receive inpatient services. The Veterans Health Administration (VHA) has now collaborated with the Centers for Medicare & Medicaid Services (CMS) to present information to consumers about the quality and safety of health care in VHA. Users should refer to the original published version of the material for the full abstract.Overview of VA Transparency and Public Reporting on CMS Hospital Compare No warranty is given about the accuracy of the copy. However, users may print, download, or email articles for individual use. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. Copyright of Journal of Medical Internet Research is the property of JMIR Publications Inc. ![]() ![]() Hospitals can benefit from using crowdsourced ratings as timely and easily available indicators of their quality performance while recognizing their limitations and biases. Improvements in hospital quality metrics that require expertise to assess, such as safety of care and readmission, may not lead to improved Google star ratings. The revised CMS rating system ameliorates previous partial inconsistencies in the association between Google star ratings and quality component scores of HCSR.Conclusions: Crowdsourced Google star hospital ratings are informative regarding expert CMS overall hospital quality ratings and individual quality components that are easier for patients to evaluate. Fractional response models were used to estimate the association between Google star ratings and HCSR as well as individual components of quality (n=2619).Results: The Google star ratings are statistically associated with HCSR (P<.001) after controlling for hospital-level effects however, they are not associated with clinical components of HCSR that require medical expertise for evaluation such as safety of care (P=.30) or readmission (P=.52).We also extracted scores for the individual components of hospital quality for each of the hospitals in our sample using the code provided by Hospital Compare. The HCSR data of April 2020 (before the revision of HCSR methodology) and April 2021 (after the revision of HCSR methodology) were obtained from the CMS Hospital Compare website. It is important to analyze the degree to which web-based ratings reflect expert measures of hospital quality because easily accessible, crowdsourced hospital ratings influence consumers' hospital choices.Objective: This study aims to assess the association between web-based, Google hospital quality ratings that reflect the opinions of the crowd and HCSR representing the wisdom of the experts, as well as the changes in these associations following the 2021 revision of the CMS rating system.Methods: We extracted Google star ratings using the Application Programming Interface in June 2020.The Centers for Medicare & Medicaid Services (CMS) also publishes Hospital Compare Star Ratings (HCSR), a comprehensive expert rating of US hospital quality that aggregates multiple measures of quality. ⢠Abstract: Background: Popular web-based portals provide free and convenient access to user-generated hospital quality reviews.
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